Our team is ready to assist you to resolve problems with your product in the fastest time possible.
We are of course available to help you as soon as we can. You may contact us via the feedback form.
Prior to returning a product you must send the details of the fault, your date and proof of purchase and you will be provided with a returns number. Then to send the products to our office address . Note that shipping will be at your cost.
In order to obtain any remedy from us, you must provide us with clear proof of purchase date.
Once proof of purchase has been established, if the product fault can be determined by us , we will offer you an exchange, or repair if deemed to be a failure of the product within 6 months of the purchase date.
Where Zappit finds that there is no fault with the product, or that the product been damaged due to misuse, abnormal use or negligent use, we may require you to pay us for any fee incurred by us in connection with the assessment of your product, and the transportation.
Unfortunately Zappit cannot offer a refund or exchange where there is no fault with the product, or the product has been damaged due to misuse, abnormal use or negligent use. However in such case, we may offer you repair of your product at your cost.